Cancellation Policy for Taxi Las Americas

1. Introduction

Taxi Las Americas understands that plans can change, and we strive to accommodate our customers’ needs with a flexible cancellation policy.

2. Cancellation by Customer

  • Advance Notice: Cancellations made more than 24 hours before the scheduled pickup time will receive a full refund.
  • Short Notice: Cancellations made within 24 hours of the scheduled pickup time will incur a cancellation fee equivalent to 50% of the total booking cost.
  • Last-Minute Cancellations: Cancellations made within 1 hour of the scheduled pickup time will not be eligible for a refund.

3. No-Show Policy

If the customer does not show up at the designated pickup location within 15 minutes of the scheduled time and has not communicated any delay, the booking will be considered a no-show, and no refund will be provided.

4. Modifications to Booking

  • Advance Modifications: Customers can modify their bookings (e.g., change of pickup time or location) up to 24 hours before the scheduled pickup without any additional charge.
  • Short Notice Modifications: Modifications made within 24 hours of the scheduled pickup time may incur additional charges based on availability and the nature of the change.

5. Cancellation by Taxi Las Americas

In rare cases where Taxi Las Americas needs to cancel a booking due to unforeseen circumstances (e.g., vehicle breakdown, driver unavailability), customers will be notified as soon as possible and will receive a full refund. Additionally, we will make every effort to arrange alternative transportation for the customer.

6. How to Cancel

  • Online: Customers can cancel their bookings through our website or mobile app by logging into their account and following the cancellation procedures.
  • By Phone: Customers can call our customer service at (888) 667-9988 to cancel their bookings.

7. Refund Process

Refunds will be processed within 7-10 business days to the original payment method used during booking. Customers will receive a confirmation email once the refund has been initiated.

8. Contact Information

For any questions or concerns regarding cancellations, please contact us at:

9. Policy Changes

Taxi Las Americas reserves the right to modify this cancellation policy at any time. Changes will be posted on our website, and the “Last Updated” date will be revised accordingly. Continued use of our services after any changes constitutes acceptance of the new policy.